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Home/Connect & Secure/Business Phone Systems
Award-winning iPECS partner

Modern business phone systems that keep your team connected

Communication is at the heart of every successful business. Whether you are answering customer enquiries, supporting remote staff, managing multiple offices or delivering exceptional service, your phone system should work for your business, not against it.

We design, deploy and support enterprise-grade iPECS phone systems that deliver crystal-clear voice, powerful collaboration tools and intelligent call management. From small business to large multi-site organisations, backed by expert local support.

Request a Technology Audit Call 1800 258 334
iPECS UCS on desktop, deskphone and mobile
One platformVoice, video, chat and mobile
Reliable communications, built for business

More than making and receiving calls

iPECS combines business telephony, video conferencing, instant messaging, presence, mobile applications and collaboration into a single unified communications platform.

Whether your team is in the office, working remotely or on the road, everyone stays connected through one seamless solution.

Designed for modern businesses
  • Cloud, hybrid and on-premise solutions
  • Work from anywhere with desktop & mobile apps
  • Enterprise-grade call handling
  • Multi-site connectivity
  • CRM & third-party integrations
  • Built-in collaboration tools
  • Scalable from small business to enterprise
  • Australian local support from Bluefire
Solutions for every business

Pick the platform. We handle the rest.

Three iPECS platforms covering everything from a five person office to a five hundred user multi-site organisation.

Cloud

iPECS Cloud

Future-proof communications

Move your communications to the cloud with a secure, fully managed solution that grows as you grow. No expensive onsite hardware, enterprise features from anywhere with an internet connection.

Ideal for businesses wanting flexibility, remote working and predictable monthly costs.

Benefits
  • Work from any location
  • Mobile & desktop softphones
  • Video meetings & messaging
  • Automatic software updates
  • Simple user management
  • Rapid deployment
  • Minimal upfront investment
  • Add or remove users as you change
On premise

iPECS UCP

Powerful on-premise unified communications

For organisations wanting complete control over their communications infrastructure, UCP delivers an enterprise-grade platform installed within your business.

Ideal where maximum flexibility, advanced integrations and long-term scalability matter.

Key features
  • Advanced call routing
  • Auto attendants
  • Voicemail to email
  • Contact centre capability
  • Call recording
  • Hot desking
  • CRM integrations
  • Video collaboration
  • Presence & instant messaging
  • Open API integration
Small business

iPECS eMG100

Smart communications for small business

Enterprise functionality without enterprise complexity. Supporting IP, digital and analogue technologies, the eMG100 keeps deployment simple and cost-effective.

Ideal for replacing an ageing phone system with a modern unified communications platform.

Key features
  • Unified communications built in
  • Voice & video collaboration
  • Mobile applications
  • Voicemail
  • Auto attendant
  • Call recording options
  • IP, digital & analogue support
  • Easy web-based management
  • Hotel & PMS integration
  • API integrations
Business phone system features

Professional call handling, designed around your business

No two businesses communicate the same way. That is why every Bluefire iPECS phone system deployment is carefully designed around your people, workflows and customer journey.

From intelligent call routing and automated attendants to Microsoft Teams integration, analytics and collaboration tools, every feature is configured to improve productivity, enhance the customer experience and ensure your business never misses an opportunity.

Because great communication is not about having more features, it is about having the right features, expertly configured for your business.

Auto attendantsIVR menusHunt groupsCall queuesCall forwardingSimultaneous ringAfter hours routingMusic on holdSoft clientsMicrosoft Teams integrationCall reporting, recording & analytics
Built in, not bolted on

Get more from every conversation

Modern phone platforms carry serious technology under the hood. Here is what we switch on for our clients.

AI
AI Telephone AssistantAnswers, routes and never calls in sick
Softphone
Soft Phone TechnologyYour desk number, on any device
Compliance
Call RecordingEvery call captured, searchable and secure
Insight
Reporting & AnalyticsSee call volumes, wait times and trends live
Anywhere
Remote WorkingThe office follows your team, not the other way around
Control
Customisable Call FlowCalls land exactly where you want them, every time
Professional business handsets

Designed for every user, from reception to executive

The iPECS 1000i Series delivers exceptional audio, intuitive operation and a modern professional aesthetic across every workspace. HD voice and seamless integration with your Cloud or on-premise system.

iPECS 1010i business handset
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iPECS 1010i
Entry-level business phone

Perfect for general office staff who require reliable day-to-day business telephony.

Ideal for
Office staffShared workstationsAdministrationGeneral business
Features
  • HD voice quality
  • 4-line display
  • Full duplex speakerphone
  • Programmable feature keys
  • Simple and easy to use
  • Cost-effective deployment
“Simple, reliable and everything your team needs for everyday business communications.”
iPECS 1030i business handset
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iPECS 1030i
Essential business phone

Designed for employees who regularly handle customer calls and need extra programmable functionality.

Ideal for
Sales teamsCustomer serviceOffice professionalsSupervisors
Features
  • Colour display
  • HD audio
  • Dual gigabit network ports
  • 18 programmable keys
  • Enhanced user experience
“A perfect balance of performance, functionality and value.”
iPECS 1040i business handset
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iPECS 1040i
Professional business phone

A professional handset for busy office environments where call handling is critical.

Ideal for
ManagementReceptionTeam leadersBusy office users
Features
  • 3.5" colour display
  • HD voice
  • USB connectivity
  • Dual gigabit ethernet
  • 24 programmable keys
  • Superior speakerphone
“Professional performance for businesses that rely on exceptional communication.”
iPECS 1050i business handset
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iPECS 1050i
Advanced executive phone

One of the most popular handsets in the range, combining premium design with advanced functionality.

Ideal for
Department managersExecutive assistantsReceptionPower users
Features
  • Large 4.3" colour display
  • 36 programmable keys
  • HD audio
  • USB device support
  • Dual gigabit ports
  • Exceptional call handling
“Advanced functionality with a premium business appearance.”
iPECS 1080i business handset
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iPECS 1080i
Executive video phone

The flagship handset, purpose-built for executives and users who demand the very best.

Ideal for
ExecutivesDirectorsBoardroomsFront of houseVIP meeting spaces
Features
  • Large 7" HD touchscreen
  • Integrated HD video camera
  • Built-in Wi-Fi
  • Bluetooth connectivity
  • HDMI output
  • Android operating system
  • 48 programmable keys
  • Premium HD audio
“The ultimate executive communications device for modern workplaces.”
Wireless mobility

Not every employee works behind a desk

The iPECS IP DECT range provides complete mobility throughout your office, warehouse, healthcare facility or hospitality venue, while keeping the same extension, business number and enterprise-grade call quality.

Perfect for
WarehousingHealthcareHospitalityManufacturingRetailLarge office environments
  • Crystal-clear HD voice
  • Long wireless range
  • Secure encrypted communications
  • Roaming between base stations
  • Lightweight ergonomic design
  • Seamless integration with your iPECS system
Accessories

Complete the solution

A range of professional accessories designed to improve productivity across your team.

DSS expansion modules (24 & 48 button)Wireless & wired headsetsElectronic hook switch (EHS) adaptersWall mount kits

Not sure which handset suits which role? We audit your call flow and recommend the right device for every user, then handle the rollout.

Managed solutions

A well designed voice network lets your business flourish

Most corporations are reliant on their incoming and outgoing call handling solution, more than ever before. Reliability is not a nice to have. It is mission critical. Have complete peace of mind that your voice network and systems are operating at optimum performance, so your business runs productively and efficiently.

Don't waste your time being a network technician. Leave that to us.

  • Support requests and fault lodgements handled promptly and as a priority
  • Save cost without compromise and set your call flow apart from the rest
  • Manage everything with ease through the customer portal and Bluefire Tech app
  • Free, no obligation appointment to map how we can support your services
Book in a consultation Client Portal
Bluefire managed network operations
Mission criticalPriority handling, each time, every time
Why businesses choose Bluefire

Choosing the right phone system is only half the equation

Our communications specialists design solutions around your business, so your phone system supports how you operate today and stays ready for tomorrow. From five users to five hundred.

Award-winning iPECS partner
Australian based support
Cloud and On-Premise Solutions
End-to-end project delivery
Full managed service provided
User Training Provided
Ongoing local support
In-built redundancy
Multi Site Telephony Solutions Available
Frequently asked questions

The questions we get asked most

Should I choose Cloud or On-Premise?
Cloud is ideal for businesses wanting flexibility, remote working and lower upfront costs. On-premise is often preferred where greater infrastructure control, local survivability or complex integrations are required. We help determine the best fit for your business.
Can I keep my existing phone numbers?
Yes. We can port your existing business numbers with minimal disruption, and we manage the porting process end to end.
Can remote staff use the phone system?
Absolutely. Staff can make and receive calls from their laptop, mobile or desk phone while presenting the same business number and extension.
Can the system grow with my business?
Yes. iPECS platforms are designed to scale, allowing additional users, locations and functionality to be added as needed.
Ready when you are

Ready to upgrade your business communications?

Replacing an ageing system, opening a new office, or moving to the cloud. Talk to our business communications specialists and we will design the right solution for your organisation.

Request a discovery session Call 1800 258 334

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