CommTrak CRM, supported by a CommTrak partner
Bluefire is a CommTrak partner. We support and service the full fleet of CommTrak CRM, from new implementations to established systems that need configuration, integration or day to day help.
We run our own client portal on CommTrak, so we know the platform from the inside as well as from the client side.
One system for sales, service and operations
CommTrak is an Australian CRM and business management platform, built and supported in Australia for more than fifteen years. It brings leads, customers, jobs, service tickets, projects and reporting into one system, so your team works from the same information.
Capture enquiries, track opportunities and manage follow-ups.
One record per customer with contacts, history, sites and services.
Log, assign and track jobs, managed services and support requests.
Plan projects, allocate tasks and keep to-do lists moving.
Run campaigns and call lists from customer data.
Manage products, stock and pricing.
Give customers secure access to their jobs, tickets and information.
Build custom forms to capture the information your process needs.
Dashboards and reports across sales, service and operations.
From first setup to everyday support
Whether you are moving to CommTrak or have run it for years, one team looks after the whole platform.
- 01Needs assessment
Confirm CommTrak is the right fit for your processes, or review how your current system is set up.
- 02Setup and configuration
Modules, fields, workflows, forms and user permissions.
- 03Data migration
Customers, contacts and history moved from spreadsheets or your old CRM.
- 04Integration
Connection to accounting, Microsoft 365, website forms and your phone system.
- 05Customer portal
A branded portal set up for your clients.
- 06Training and ongoing support
Role-based training, changes, fixes and user administration as your use grows.
Already running CommTrak?
Many businesses use only part of what their CommTrak system can do. We review how it is set up today, fix what is slowing your team down and configure the modules, reports and integrations that fit the way you work.
You get a partner who knows the platform and answers the phone when something needs to change.
Connects to the systems you already use
CommTrak integrates with platforms including Xero, MYOB, Microsoft 365, Power BI, Mailchimp, Google Maps, NinjaOne and WordPress, and with telephony platforms such as Avaya, Mitel and NEC. Data is hosted in Australian AWS data centres, with dedicated databases and encryption at rest.
CommTrak is designed for service businesses, including telecommunications dealers, ICT resellers, managed service providers and businesses that manage ongoing jobs, contracts or subscriptions for their customers.
Why Bluefire
CommTrak support from a team that also manages your phones, Microsoft 365, automation and IT.
The questions we get asked most
What is CommTrak?
Is Bluefire a CommTrak partner?
We already use CommTrak. Can you support our system?
Can you move us to CommTrak from spreadsheets or another CRM?
What does CommTrak connect to?
Where is CommTrak data hosted?
Get more from CommTrak
Tell us how your team uses CommTrak today, or how you manage customers now, and we will show you what can be improved.