IT support that keeps your business moving
Technology problems shouldn't bring your business to a standstill. From a staff member who can't access email to an office-wide network issue, your team needs fast access to someone who can identify the problem, resolve it and keep everyone productive.
Bluefire provides proactive remote and onsite IT support for Australian businesses, backed by experienced technicians who understand your users, systems and wider technology environment. Instead of dealing with different vendors every time something goes wrong, you have one team responsible for keeping your technology working.
Support for your people, devices and entire IT environment
Good IT support isn't simply waiting for something to break. Bluefire works proactively across your technology environment to identify issues early, maintain your systems and give your team somewhere reliable to turn whenever they need assistance.
From day-to-day user support and software troubleshooting through to new computers, office moves and larger infrastructure projects, our technicians become an extension of your business.
Fast assistance for everyday issues without waiting for an onsite visit.
When an issue needs hands-on attention, our technicians come to you.
Password resets, permissions, onboarding, offboarding and application access.
Computers, peripherals, networking equipment and business technology.
Outlook, Teams, SharePoint, OneDrive and Microsoft cloud services.
We work with your internet, software and technology providers on your behalf.
One support team for the technology your staff rely on
When an employee has an IT problem, they shouldn't need to work out whether it belongs to Microsoft, their internet provider, their hardware supplier or another vendor. They should simply contact Bluefire.
Our team investigates the issue across your technology stack, coordinates third parties where required and keeps ownership of the request through to resolution.
Fix problems before they become interruptions
Reactive support solves today's problem. Managed IT reduces tomorrow's.
By monitoring your devices, patching systems and maintaining visibility across your environment, Bluefire can identify potential problems before they become business-wide outages. Your IT environment becomes something that is actively maintained rather than something you only think about when it stops working.
Visibility across managed systems and devices.
Operating system and application updates managed centrally.
Routine health checks and preventative maintenance.
Visibility into your environment, recurring issues and technology lifecycle.
From first login to final sign-out
New starters should arrive with everything ready to work. Departing employees should have access removed quickly and securely.
Bluefire can manage the technology side of your employee lifecycle, including account creation, licensing, permissions, computers, Microsoft 365 setup and secure offboarding.
Accounts, licences, permissions and a configured computer ready on day one.
Day-to-day support, device management and access changes as roles change.
Accounts deactivated, licences recovered and company data handled securely.
Your IT department, without building one internally
For many businesses, maintaining an internal IT department isn't practical. For others, an internal team exists but needs additional capability and support.
Bluefire can operate as your complete outsourced IT department or work alongside your existing internal resources. Either way, you gain access to a broader technical team, structured support processes and specialists across networking, cloud, communications and cybersecurity.
Bluefire takes responsibility for support, devices, Microsoft 365, networking and security across your business.
Your internal team keeps overall control while we add helpdesk capacity and specialist expertise where it's needed.
Not sure which model fits? We start with a technology audit and recommend the right level of support for your business.
One technology partner. One point of accountability.
The questions we get asked most
Can Bluefire support businesses without an internal IT team?
Can you work alongside our existing IT team?
Do you provide onsite IT support?
Can you supply new computers and equipment?
Can you onboard and offboard employees?
Can Bluefire manage more than just IT support?
Spend less time dealing with IT problems
Whether you're looking for a complete managed IT service, additional support for your internal team or simply better support than you're receiving today, we'll review your current environment and show you where it can be improved.
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